Senior Manager

Description:

Oversees activities related to integrated student service delivery, student advising software systems, student-focused communications, and international education revenue generation, including related summer studies programming. Directly supervises a team of professional and clerical employees.

• Directly supervises two teams: CATS and SSEM Operations units

• Make recommendations on financial and human resources needs

• Manage a team of professional and administrative staff

• Create and offer opportunities for training and professional development for staff

• Attend and chair senior level meetings and represent the unit at internal and external meetings

• Responsible for the budget for Student Success and International Education, including budgets and financial expenses related to travel and recruitment activities

• Oversee local risk management for SCS-sponsored, student-related events and activities

Strategy, Planning & Assessment

• Lead development and implementation of an integrated student engagement and success strategy for prospective student conversion and current student retention

• Lead development and implementation of a comprehensive internationalization plan

• Lead development and implementation of a data-driven SCS-wide recruitment plan

• Identify and lead the implementation of strategies for recruitment, advising and retention of students from under-represented groups or first-generation post-secondary students

• Co-lead, with the Senior Manager, Enrolment Strategy and Services, the design and implementation of new purpose-built welcome centre space

• Provides senior professional expertise in the development and implementation of SSEM strategic planning, key performance indicators, assessment methods, policies and standard operating procedures

• Attend senior level meetings and represent the unit at internal and external meetings