Description:
You will work closely with business users and cross-functional teams to understand the issues and provide solutions or escalations where appropriate.
With deep expertise in data solutions, end user support and ITIL methodology you will add value and ensure that the systems are running in an efficient way enabling the core business to function Ideally, you will be a self-starter with a proventrack record in similar roles at other data-driven organizations.
WHAT THE ROLE OFFERS
- Administration and support of the Operational and Analytical data systems
- Configuration changes to the data systems platforms
- support active user base with data tooling
- Experience in Microsoft Fabric, Informatica, MS Sql Server
- Able to apply Hot Fixes and perform upgrades as and when necessary
- Understanding and troubleshooting the data toolset
- Understand the data tooling landscape and which solution is the best fit for which tasks
- Working with IT to understand and follow the Change and deployment process
WHAT YOU NEED TO SUCCEED
- Education: Bachelor’s degree in MIS, Computer Science, Business Administration, or a related field. Certifications in a data analytics field a definite plus.
- Experience: 2+ years in a similar role delivering data solutions.
- Technical Skills: Strong customer support skills. Good understanding of data and ETL tooling, databases , analytics, and data visualization tools such as PowerBI. Excellent SQL skills are essential.
- Analytical Skills: Proven ability to analyze complex problems and to come up with solutions
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data concepts to non-technical stakeholders.
- Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing issues.