Senior Inside Claims Representative

Description:

Job Responsibilities

• Provide exceptional customer service
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Investigate losses to determine liability
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
• Confer and direct legal counsel on claims requiring litigation
• Attend mediations, arbitrations, pre-trial conferences
• Negotiate with insureds, claimants, lawyers and insurers
• Coordinate services with vendors and service providers
• Adjust claims from inception to completion in a proactive manner
• Provide ongoing technical advice and guidance to junior inside claims staff
• Maintain accurate records based on company standards and policies within the claims system
• Remain up-to-date with legislative changes and trends in the insurance industry
• Perform other duties as assigned

Qualifications

• Minimum 4 years insurance adjusting experience
• Working toward Chartered Insurance Professional (CIP) designation
• Effective customer service skills including empathy and concern for our customers
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Excellent negotiation skills
• College/University degree is preferred