Description:
The Senior Delivery Manager will partner with the Senior Director, Digital Experiences and Insight and their leadership team to develop, run, and scale key initiatives, processes, and operations across a distributed team. The ideal candidate possesses strong business intuition, exceptional operational and program management skills, and motivational change leadership. You are always ready to “roll up” your sleeves and dig into details to assess business needs and identify gaps in strategy and operations. You can turn complex problems into prioritized, well-executed solutions that drive impact. You thrive in a dynamic, fast-faced environment, seek to learn, and grow as the organization evolves, and are always thinking of the needs of the team and business.
The Digital Experiences and Insight team optimizes digital experiences for people to do their best work by optimizing business workflows and connecting the enterprise with trusted data that drive strategic decisions. To delight customers Adobe must deliver highly available online services with self-service features – To enable this, the team must build and run innovative solutions to sophisticated business problems. Availability, Reliability, Performance and User Experience are all key differentiators in delivering services to customers from Adobe’s hybrid-cloud environment.
What you’ll do
- Help drive the strategy developed by the leadership team. This includes developing OKRs and supervising key metrics.
- Support day-to-day operations, including facilitating prioritization, preparing notes and presentations for external\internal meetings.
- Support the organization's leadership team, including running weekly leadership team meetings and monthly All-Hands, orchestrating annual and multi-year/strategic-planning, and driving business performance review to evaluate progress towards goals.
- Evolve and lead operations for the global organization, including establishing standard methodologies, optimizing processes, and driving team synchronicity, engagement and efficiency
- Be responsible for the Agile Framework and foundational scrum processes for continuous improvement throughout the organization including intake ownership, data-driven processes, cost effectiveness, organizational change processes, and delivery expectations to ensure a high-level of customer service ensuring platform satisfaction
- Collaborate with Centers of Excellence on multi-functional initiatives, including alignment of resources to the stated vision and strategy, and ensuring clear and consistent roll-outs of programs and processes
What you need to succeed
- 10+ years of shown experience in strategic operational roles, partnering directly with senior leaders
- BA or BS degree in a related field; MBA, Management Consulting is a plus
- Outstanding ability to program manage complex operations, and proactively design, implement, and lead change initiatives
- Demonstrated ability to build relationships and partnerships at all levels of the organization, identify and align diverse perspectives, and advise and influence senior partners
- Ability to use critical thinking skills to breakdown sizable problems into meaningful pieces, and leverage data to derive insights
- Superb judgment and integrity, including excellent decision-making skills
- Meticulously detail-oriented, excellent communication, written, and verbal skills, and solid attention to detail
- Comfort with ambiguity, a can-do attitude, and the ability to learn, grow, and take on expanded duties as business needs evolve
- Experience in Program and Project Management, Agile Framework and SCRUM Delivery.