Senior Customer Account Manager

Description:

Since the pandemic started, online grocery has accelerated adding over a decade’s worth of growth in the last 18 months. The shift from physical stores towards online e-commerce and new related e-business models, is exploding exponentially. With today’s consumers subscribing for ‘convenience’ delivered straight to their home; the rise of disruptive start-ups, is altering the digital commerce landscape and evolving how we work with our retailers to serve consumers. The development of new digital capabilities and skills to stay competitive in this space is business critical for Unilever to continue to lead in this digitally enabled world.

Ocado, a lead player in the UK online grocery market, is the world’s largest dedicated online grocery retailer. Having recently partnered with M&S and with large growth ambitions for this year and beyond they continue to outperform the UK market. Evolving from a retail business into a technology company, they are on a mission to change the way the world shops as they continue to create global retail partnerships.

RESPONSIBILITIES

• Build strong and sustainable customer relationships
• Direct line management and team leadership with development of team members
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on your categories.
• Develop and deliver the customer strategic business plan for homecare, working closely with Category Managers and Brand teams.
• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples and launch plans.
• Ensure effective online activation of media.
• Manage the customer P&L for homecare and the overall level of customer investment
• Manage in-month Ocado performance vs forecast.
• Work with the Commercial Executive to manage accruals and pricing accurately and efficiently
• S&OP Forecasting
• Business Planning, sales updates, online media tracking, price claim management etc)
• Delivery of required admin for the customer with support from the Commercial Executive – pricing, rebates, NLF, promo proposals.

ALL ABOUT YOU

• Customer management
• Selling essentials, ideally previous experience within a CAM role
• Prior commercial experience and exposure to P&L
• Experience managing direct reports and the ability to demonstrate team leadership.
• Experience managing complexity
• Evidence of strong Judgement, Drive, and Influence is a must.
• An interest in ecommerce & the channel dynamics