Senior Credit Specialist

Description:

The Senior Credit Specialists focus on complex credit card applications along with credit limit increases while providing support to Credit Services and partnering with various areas including Risk, Banking Centers, frontline Call Center and servicing clients directly. You’ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized credit card solutions. Having a Credit Specialist background is an asset as a natural progression to a Senior Credit Specialist role.

At CIBC we enable the work environment most optimal for you to thrive in your role.You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Client Engagement - Offer an exceptional client experience by providing support to clients and helping them manage their credit card products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Collaborate with others to ensure clients are connected to the right people and opportunities.

• Problem Solving - Listen, ask questions, and put yourself in the client’s shoes to quickly and efficiently resolve their issues. Act like an owner by taking accountability for client issues, and knowing when to lean on others to find the right solutions.

• Product Knowledge – Deeply understand CIBC’s suite of credit card products and use your knowledge to connect clients with the right product opportunities. Proactively suggest credit card options that will help clients achieve their financial goals.

• Ability to Multi-task – Listen, probe and review clients profile simultaneously to provide a resolution and recommendations for the client