Description:
- Consulting with clients on major losses, providing guidance and assistance with emphasis on claims preparation, submission, and resolution
- Analyzing claims and coverage issues while guiding the claims process
- Researching legal decisions and judgments on insurance contracts and claims as required
- Taking the lead position with Account Executives and Brokers to resolve coverage disputes with insurers
- Preparing reports on claims disputes for management review and guidance
- Making recommendations to clients as appropriate for alternative dispute resolution
- Developing and coordinating a claims resolution team working with legal counsel or others as may be appropriate
- Coordinating and attending claims settlement meetings with clients and insurers
- Assisting in the development and maintenance of quality control standards
- Providing general guidance and support to the Claims Management Team as required and approved by the Regional Claims Manager
- Developing and maintaining working relationships with other claims professionals
- Maintaining accurate time management records for billing purposes
Skills and experience that will lead to success
- Minimum 5 to 8 years of claims handling experience in the property/casualty sector is required
- General insurance experience is an asset
- Ability to work collaboratively as a key member a team and independently with minimum supervision
- Client relationship focused
- Excellent interpersonal, communication and presentation skills
- Strong organization skills and the ability to prioritize under pressure of competing deadlines
- Must have strong computer skills and be proficient with the Microsoft Office Package