Description:
At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.
Reporting to the Manager, Business & Systems Analysis Chapter, the Senior Business & Systems Consultant has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations; they rely on their expertise, experience, and judgment to plan and achieve goals, and to do a variety of tasks. The Senior Business & Systems Consultant conducts needs analysis, writes requirements/user stories, collaborates with others for system design; and supports the team to increase productivity and reduce costs.
What will you do?
- Understand the big picture to define business capabilities and go forward roadmap
- Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents
- Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organisation
- Create and/or provide comments into internal and external communications and user documentation
- Review and provide comments on business and technical documentation
- Support business on the roll-out of what has been developed with a focus on end-to-end validation
- Act in an advisory capacity as well as coach/mentor Business & Systems Analysts
What do you need to succeed?
- Able to lead large scale transformational work
- Experience supporting business architecture work
- Extensive knowledge of strategy tools and frameworks
- Experience leading the strategic planning process
- Understanding of journey mapping and service design
- Experience with business capability identification and mapping
- Experience with vendor selection (RFP/RFI processes)
- Experience building out complex business cases
- Exceptional communication and presentation skills (needs the ability to tell stories through presentations)
- Ability to build and communicate presentations to senior executives
- University degree in business or technology or equivalent experience
- 5 to 10 years of progressive experience as a Business & Systems Consultant with both waterfall and agile methodologies
- Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products
- Experience in supporting customer facing operations is an asset
- Experience working with client-facing technologies/digital engagement platforms
- Knowledge of Design Thinking principles
- Knowledge of financial services industry is an asset
- Experienced in transformational system work, moving from legacy system to modern system
- Strong understanding of privacy, compliance, control, and security requirements
- Skilled in test execution and understanding the outcomes
- Strong leadership and communication skills with the ability to communicate clearly and simply both complex business and technical concepts and align organization on decisions
- Ability to work and demonstrate cooperation in a matrixed team environment
- Experience with data & integration modelling
- Experience with project estimating
- Experience with Business case development and modelling
- Experience with vendor engagement
- Excellent multitasking, prioritization, and time management skills
- Comfortable working in ambiguous environments
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide