Description:
We are a team of information technology professionals that delivers high quality software solutions for Bell Business Markets. Our team’s main domains are order acquisition and order fulfillment for small, medium, large, and enterprise customers. We require a senior specialist, technical consulting with a focus on our infrastructure across the domain. This position reports to the Senior Manager, Application Architecture in Bell’s SMB/BBM Order Acquisition and Fulfillment team.
Job duties/accountabilities:
With the appropriate successful candidate, this role would ultimately lead our IT Transformation initiative from Technical Platform Upgrade through to a complete redefinition of our Delivery Processes and all Change Management activities implicated therein- Coordinate with the assessment team, delivery team and vendors to ensure the district’s infrastructure can support proposed changes on a release basis.
- Coordinate the necessary checkpoints on application performance with the user community, review and implement appropriate resolutions with the necessary vendor(s).
- Drive the district’s transformational mandate from pure waterfall to a more agile delivery framework including the definition of the overall strategy and implementation of the associated tools and competencies
- Evolve and deliver improvements to the district`s tools, processes, and approaches to software delivery. Specifically focusing on opportunities to reduce our costs to support projects, improve test cycles, and improve the quality of the delivery programs.
- Prime the district`s licensing and infrastructure requirements including financial impacts across all applications
- Interface with different teams using Agile framework, waterfall framework, and hybrid approaches in delivering updates to the applications and infrastructure
- Prepare and manage the release schedules for the different applications across the district
- Provide status updates on projects and initiatives as required
- Manage VPN groups for various support vendors and firewall changes for all managed applications
- Oversee server currency program keeping Operating System, Database, and application software at the latest stable and secure version.
- Lead the districts environment management activities and requirements including CPU and PSU patching as needed.
- Review and provide feedback on development deliverables and assessments within the district.
- Support the project delivery teams to deal with challenges and defect resolution during testing and implementation phases
- Mentor and coach the Infrastructure team resources and effectively apply the Objective Performance process.