Security Guard - Safety

Description:

Reporting to the Team Coordinator, Security Division, you will deliver a consistent and superior level of customer service to students, faculty, and staff by actively seeking out opportunities to provide assistance and support. To ensure that campus rules and standards are observed by maintaining a highly visible and reassuring presence through your assigned patrol and post duties. To act as a community liaison and help to maintain a visibly safe and welcoming Campus environment. The successful candidate must be able to work nights and evenings, including weekends.

As a Security Guard, Campus Community Protection, you will:

• Ensure the safety and protection of individuals and University property by patrolling grounds and buildings.

• Interact with and provide initial support to persons experiencing mental health crises.

• Liaise with community and law enforcement partners to solve recurring issues.

• Build strong relationships with students, teachers and support staff.

• Prevent and detect security hazards and enforce both criminal and provincial statutes, as well as city bylaws and University regulations.

• Perform preliminary and follow-up investigations, draft notes and complete reports detailing observations and information received.

• At the request of the on-duty Team Coordinator, help train and evaluate new employees.

What you will bring:

• Exceptional customer service skills

• Great communication skills in both official languages (will be tested).

• Experience working with the general public.

• Experience working with the public in conflict situations.

• Sound knowledge and experience using computer systems and software such as Windows, word processing, databases, e-mail and Internet.

• Keen ability to work in a team.

• Effective interpersonal communication skills and be committed to working in a team-based environment with a focus on continuous improvement and quality customer service.

You must have:

• Ontario Security Guard License

• First Aid, CPR and Oxygen administration

• A valid Ontario driver’s license with Abstract and Police check clearance.

• Bilingualism – French and English (spoken and written); to be considered for this position, candidates must be rated at the intermediate or advanced proficiency level for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Considered an asset:

• Holding both Security Guard License and Private Investigator License.

• Knowledge of the Use of Force Continuum and Non-Violent Crisis Intervention Training.

• Smart Serve Certification

• Knowledge of security practices, terminology, and understanding of relevant regulations.

• Must have strong problem-solving skills and be able to multi-task and work with multiple individuals at the same time.