Description:
To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties. To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. The successful candidate will work all shifts including afternoons, evenings and weekends.
What you will deliver:
- Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc…
- Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner;
- Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis;
- Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints;
- Remain vigilant for signs of criminal and/or suspicious behaviour and initiate the appropriate steps to report/follow up as per operating guidelines;
- Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans;
- Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;
- Report and follow up on hazards and/or deficiencies identified during the course of duty
- Inspect fire equipment and escalators daily;
- Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive;
- Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program;
- Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act;
- Support of JH&S program to ensure occupational safety is prioritized and effectively practised throughout all areas of property operations;
- To provide after-hours lock-up and morning open-ups;
- Complete CF Serve and Secure program with annual recertification;
- Complete procedures related to building operating hours and traffic management programs
- Perform other duties as assigned.