Seasonal Guest Services Associate

Description:

The Summer Guest Services Assistant is one of the first and last point of contact for visitors to the Britannia Mine Museum, setting the tone for the full visitor experience. This is an entry level role supporting guests with admissions, purchases (in both the retail store and the café), answering questions and assisting the Guest Services Team.

You are a customer service superstar; friendly, welcoming, and able to both learn and use our systems and software.

Key Responsibilities

• Telling the story of the Museum and the history of mining in BC

• Learning and sharing the history of Britannia Beach

• Processing admissions and payments for visitors and tour groups

• Assisting customers with merchandise and purchases in the Company Store (retail)

• Assisting with visitor inquiries to the Museum’s customer service standard

• Serving customers in the Café including processing payments, cleaning and bussing

• duties, making food and beverages as per the Museum’s standards

• Following all applicable safe food handling procedures

Job Requirements/Qualifications:

Required knowledge, skills and abilities:

• Friendly, outgoing, and approachable.

• Basic computer skills and some experience with POS and Debit/Credit systems an asset

• Able to learn and use databases and software related to delivery of guest services

• Basic math and cash handling skills

• Able to learn about the museum’s products and services

• Good customer service skills

• Good problem-solving skills

• Notices what needs doing shows initiative in helping out where needed

• Able to work in a fast-paced environment

• A team player with a good attitude

Qualifications:

• If you love working with people, and have basic cash handling and computer skills, please apply!

• Willing to complete a Criminal Record Check, as per the Museum’s policies.

• Willing to take FoodSafe Level 1 if required

Recommended Training:

• FOODSAFE Level 1 by Distance Education

• Salary/Wage: $18.00