Description:
- Prospect, build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory
- Responsible for improving customer satisfaction
- Retain and renew current maintenance agreements
- Improve the top line sales and profitability of assigned territory
- Manage and nurture account relationships to drive renewals and identify repair opportunity
- Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
- Assist with customer concern resolution along with Operations, including Service PM and Supervisor
- Partner with branch repair sales and business development sales team to repair and business development opportunities
- Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
Education / Certifications
- High school diploma required
- Post-secondary degree or diploma preferred
Basic Qualifications
- 1-3 years sales and/or customer service experience
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft-based computer software
- Outstanding communication skills and goal-orientated with strong time management and organizational skills