Description:
The mission of our Revenue Operations team is to unlock Vidyard's revenue potential at scale. We are a dynamic team of 8 across Sales Operations (3), GTM Analytics (4), and GTM Systems (1 + your role!). In Sales Ops, we streamline processes, introduce automation, and provide crucial support to leadership in sales performance reporting and forecasting. The Analytics team offers business intelligence and advanced analytics to drive data-driven decision-making across product, sales, and marketing. Our growing systems team supports streamlined integration and adoption of our tech stack. In Revops, our cross-functional collaboration extends across Sales, Marketing, Customer Success, and Product, ensuring the operationalization of company priorities. Join our agile and business critical team, where your role plays a vital part in optimizing operations and contributing to Vidyard's continued success.
As a Sales Systems Architect You Can Expect to:
- Optimize and maintain the Salesforce instance, ensuring efficient and effective use of the platform.
- Manage and enhance the Zuora CPQ & subscription platform to support sales processes.
- Oversee integrations within the Sales and Marketing tech stack, ensuring seamless communication between systems.
- Design scalable systems to accommodate the growth and evolving needs of the business.
- Collaborate cross-functionally with teams such as Marketing systems and broader Revenue Operations.
- Utilize Salesforce expertise to solve problems and address challenges in the go-to-market function.
- Lead and manage projects related to Sales Systems, ensuring successful implementation and integration.
- Continuously identify opportunities to streamline technology and processes to enhance efficiency.
- Work closely with the Marketing systems lead and contribute to the broader Revenue Operations team.
- Actively seek new initiatives to improve technology, reduce friction, and minimize errors.
- Play a key role in supporting go-to-market initiatives and ensuring technology meets business needs.
What You’ll Bring to this Role and Your New Team:
- ~ 6+ years of experience in Salesforce systems administration or development. Salesforce administration certification required; additional certification in architecture or development preferred.
- Fluent in Salesforce flow and APEX programming language.
- Experience of working with CPQ (Configure, Price and Quote) systems, preferably Zuora or Salesforce CPQ.
- Proven ability to understand business processes and implement systems to enable them.
- Collaborative; team-player that drives work forward.
- Strong communication skills.
- Strong project management abilities.
- Preference for candidates with an In-depth understanding of Go To Market operations processes in the software industry including:
- Quote and order management
- Sales process
- Customer/renewal management
- Contract management