Sales, Marketing, Coordinator

Description:

Responsibilities

• Consistently hold up-to-date knowledge of all Mobility and BRS Products and services, pricing and offers, systems and processes and be able to effectively communicate these to front lines and team managers
• Increase success of marketing campaigns, materials and events by ensuring agents fully understand the offer and how to execute with customers
• Support channel communication relating offers and recognition programs to ensure a high level of comprehension through hosting calls, creating communications and support material
• Develop content for and host weekly Channel TL calls to support offers, new product introductions and sales priorities
• Collaborate with marketing and operations partners on the execution of existing and upcoming OBTM campaigns
• Create and distribute weekly executive offer updates summary and maintain weekly view of Lead Mobility plans / offers
• Collaborate with Pricing partners on offer questions, clarity and issues
• Address channel escalations and queries in timely manner to work on solutions for customer satisfaction
• Conduct call monitoring as required to gain insights into agent behaviour
• Host training clinics as needed

Critical Qualification / Competencies

• Must be sales driven with in-depth knowledge of sales process
• Knowledge of telecommunications industry in Ontario, Quebec and Atlantic Canada
• Strong knowledge of Mobility and BRS products and services as well as ordering, installation and billing systems and processes
• Strong sense of urgency, attention to detail
• Superior communication skills – verbal, written and presentation
• Excellent interpersonal skills
• Proven ability to work to tight deadlines
• Proven ability to juggle multiple projects without impacting any deliverables
• Think outside the box and adaptable
• Results oriented
• Team Player
• Proficient in Microsoft Suite of Applications (Powerpoint, Excel, Word)
• Sales and marketing experience in telecommunications is an asset
• Bilingualism (English and French)