Description:
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results
Specific responsibilities include (but are not limited to) the following:
- Consistently deliver extraordinary service to all customers
- Exceed all sales and service goals and targets
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Comply with all Health & Safety policies and requirements
- Perform other duties, as assigned
The ideal candidate:
- Minimum of 4+ years experience in a commission-based luxury sales environment
- Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
- Ability to work a flexible schedule including evenings, weekends and holiday availability
- Highly collaborative; working with and through others in a team-oriented environment
- Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
- Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
- Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
- Has a strong understanding of current and emerging trends in fashion
- Possesses broad range of product knowledge across all merchandise categories in the store
- Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential