Description:
In this role you will serve as the customer facing sales operations subject matter expert for key retailers supporting all routes to market, including customer direct store delivery (DSD) & customer warehouse.
As a part of the Customer Solutions team, this position will collaborate with our National, Regional and Local sales organizations, Route-to-Market teams, operations teams, supply chain teams and business transformation office to develop and execute joint customer and Coca-Cola initiatives that drive revenue, improve efficiencies and meet customer expectations.
Responsibilities
- Champion system wide competitively advantaged capabilities for key customers (packages, system sales and operations planning, go-to-market strategies) that meet customer and bottler needs
- Generate customer and system value via profit enhancement and efficiency initiatives (e.g. customer check-in efficiencies, delivery optimization)
- Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, & an enhanced shopper experience
- Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue/profit
- Develop enabling strategies to support system and customer Collaborative Business Planning (CBP) goals
- Steward value creation and build collaborative relationships with appropriate stakeholders at the HQ level
- Engage customers and system sustainability resources to support mutual sustainability initiatives
- Identify and address systemic service issues through collaboration with Bottler functions, North America Operating Unit-Canada team and customers
- Implement electronic order-to-cash capabilities and supporting business processes (e.g., CAO, EDI invoicing, payments) to streamline transactions
- Fill Rate & Supply Chain related fees & fines management
- Support with data mining and reporting for root cause analysis with a focus on operational/service improvement opportunities and building new or improved processes for sustainable benefits
- Leverage internal data resources to pull trends as they relate to On-Time deliveries, Fill Rate, Product Returns, Average Order Size, etc..
- Help build facts and storyboards for internal & external presentations
- 40% travel
Qualifications
- Bachelor’s degree or equivalent
- 5+ years relevant experience
- Prior experience in combination of customer facing roles, sales operations, supply chain and sales management. Demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations.
- Supply chain metrics, process improvement, Collaborative Business Planning, Collaborating for Value, negotiation, project management, portfolio management, beverage industry with strong exposure to warehouse delivery and DSD
- Self-motivated and ability to work individually and collaboratively to deliver results
- Results oriented work ethic
- Persuasive and enthusiastic
- Strong written communication and presentation skills
- Excellent time-management and organization skills
- Strong Excel skills / Microsoft Office Suite