Risk And Administration Specialist

Description:

We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

In this role, you will provide operational and administrative support, as well as quality standards to the Wealth and Personal Banking business at the Contact Centre.

The Operations Risk and Administration Specialist will identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.

Responsibilities

• Maintain superior and courteous service to internal and external contacts by phone and email.
• Meet expectations in terms of speed, certainty and efficiency of response
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Contributes to team-based approach in completing tasks and meeting internal and external customer needs.
• Participates in quality, regulatory and compliance training in order to meet performance targets

Requirements

• Effective communicator, with strong customer service and interpersonal skills
• Previous customer service and banking industry experience
• Ability to multi-task, and handle large volumes, tight turnarounds and multiple deadlines
• Detailed orientated with good time management and organizational skills
• Team player and development minded
• Some experience with conflict resolution required
• The language requirements for this position include French and English. The latter language is required to support colleagues and customers across Canada.