Description:
The Finance Department provides financial leadership, advice and support to the Corporation and assists with the delivery of Council’s Strategic plan through its four essential services: accounting services, corporate finance, procurement and revenue management. The department's main deliverables include the audited financial statements, coordinating the annual business plan and budget, treasury and debt management, procurement administration and support, property tax revenue management, and water and wastewater revenue management.
The Revenue Customer Service Representative (CSR) provides expert customer service to property owners, tenants, developers, lawyers and financial institutions, and is the first point of contact in customer escalation after the City’s Service Barrie team. The Revenue CSR is responsible for supporting all aspects of work relating to property taxation, water/wastewater billing and collection for the Revenue Branch. The Revenue CSR responds to escalated customer inquiries or concerns regarding billing, payments, services and/or account information. The Revenue CSR will assist customers when required to complete applications relating to property taxation, water/wastewater, locate and provide information, research and offer alternative solutions or resolve their concerns through the appropriate corrections or adjustments to their account. The Revenue CSR will act in accordance with provincial legislation, the City’s by-laws, guidelines, and policies under the direction of the Supervisor of Revenue.
The Revenue CSR maintains the master account billing databases for property taxation, water/wastewater by following standard policies and procedures and prepares any necessary changes or adjustments to customer accounts for approval by the Supervisor. The Revenue CSR records details on customers interactions in the property tax, and water/wastewater account profiles including comments and actions taken for records management. Revenue CSR processes, maintains and analyses the pre-authorized payment programs, mortgage company payment plans, post-dated cheques and the collection functions.
Our Culture and Qualifications of the Job
Corporate Culture
Education (degree/diploma/certifications)
Experience
Knowledge/Skill/Ability
Organization | City of Barrie |
Industry | Customer Service / Tele Marketing / Tele Sales Jobs |
Occupational Category | Revenue Customer Service Representative |
Job Location | Toronto,Canada |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 2 Years |
Posted at | 2023-08-08 1:40 pm |
Expires on | 2024-12-05 |