Description:
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team of employees, and ultimately, the growth and profitability of the business.
Responsibilities
Operations
- Balance key goals – high quality, speed of service and cost control through effective management of the operating system
- Responsible for weekly P&L statement of cost of goods, labour costs and direct expenses
- Maintains A&W standards and conducts Performance reports regularly; recognizes areas for improvement and acts where improvement is needed
- Schedules staff, including self, to operational positions and shift roles
- Makes sure all equipment and facilities are in good condition, and plans for maintenance and repairs
- Working knowledge of climate goals, ensuring they are practiced daily
Human Resources
- Recruits and hires hourly staff (Makes hiring decisions for supervisory and assistant manager positions in conjunction with the Area Manager and HR)
- Trains, develops, confronts poor performance and terminates staff
- Leads meetings
- Ensures staff safety and a healthy, motivating work environment applying Daily Climate
- Documents critical incidents and reports them to key individuals
- Ensures monthly Health and Safety meetings walk through are completed and takes corrective action
- Has knowledge of HR policies and makes sure they are enforced
Financial
- Completes daily, weekly, and period accounting administration
- Manages inventory control, ordering, cost control and weekly inventory counts
- Applies cash and food cost management principles
- Ensures restaurant profitability by managing costs to set thresholds and goals for profitability
Customers
- Ensures that cleanliness standards and safe food handling practices are met
- Ensures high level of service to guests through efficient preparation, stocking, and staff positioning, including self
- Responsible for all local store marketing
- Manages accidents or complaints, implementing service recovery program
- Ensures teams appearance is to standard
Qualifications
- Strong interpersonal skills and proven leadership with supervisory experience
- Expertise in all restaurant positions
- Knowledge of restaurant Operating Systems
- Complete knowledge of Operating Standards
- High interest in developing others
- Ability to do accounting and manage administrative aspects of the operation