Safely and expeditiously pack/unpack customers’ belongings by utilizing the proper supplies, techniques and following the necessary prescribed policies. Training is provided.
Act as the physical point of contact for new and existing customers and establish a rapport, build and maintain confidence in GREEN WAY PACKERS™ services.
Obtain customer feedback throughout the packing process (if required) to ensure ongoing customer satisfaction and proactively resolve any issues.
Calmly and professionally handle customers’ predicted anxiety and provide timely feedback to management regarding any customer concerns.
Keep the customer and management informed of anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
Organizing and securing supplies into truck at the end of each job and ensures truck and equipment is maintained in a clean, safe and professional manner.
Must be in a clean, supplied GREEN WAY PACKERS™ work shirt at work site without exception.
Maintain a positive image of GREEN WAY PACKERS™ by ensuring proper hygiene, being well groomed and maintaining a professional manner on the work site.
Ensure compliance with the policies laid out in the employee handbook and/or presented by management.
Participate in regular training and development programs offered on the job or during slow periods to further knowledge of the system.