Residence Life Manager

Description:

Reporting to Associate Director, Residence Life, the Residence Life Manager (RLM) is responsible for the development and administration of residence life in their assigned residence hall(s). The position plays a central role in Student Housing and Hospitality Services in fostering empowering communities of support to enhance the living and learning experience, and to support and enhance the development, education, and wellness of our residents.

The Residence Life Manager will be a live in, in an assigned apartment in their residence area, is expected to be highly visible in their assigned halls and participate in a rotating on-call schedule. Frequent irregular hours including extended workdays; attendance at evening and weekend meetings, programs and functions. The Residence Life Manager is expected to dine on a regular basis in the residence dining hall and to interact with students and staff.

Primary Responsibilities:

Staff Supervision and Development:

• Provide leadership, support, ongoing training and supervision of floor fellow teams.
• Coordinate annual selection process and regular evaluations that ensure opportunities for student input and feedback, and staff development.
• Coach and direct floor fellows in their interactions with and support of students.

Student Support and Crisis Management:

• Communicate, explain and clarify residence living standards to students, mediate conflict, facilitate community, and promote resolution of behavior problems.
• Counsel students with personal, academic and career concerns and make appropriate referrals to campus resources.
• When necessary serve as a Disciplinary Officer, in the context of supporting and developing students.
• Respond and provide direction in dealing with any student crisis/emergency situation according to McGill University protocols.