Representative

Description:

The incumbent provides customer service, administrative and financial support responding to inquiries and receiving and processing of payments for a variety of services.

Duties and Responsibilities:

1. Act as a front line counter and telephone resource person for the general public. This may include:

• Receiving and routing a high volume of calls;
• Responding to requests for information;
• Directing customers to appropriate department for assistance;
• Issuing licenses, permits and passes (animal licenses, parking permits, etc.);
• Issuing and providing assistance for a variety of municipal forms and applications (i.e. Home Owners, Senior’s Utility, Business License Renewals, etc.); and
• Providing information to voters related to elections, plebiscites and referenda.

2.Process and reconcile payments for a wide range of services according to established internal controls in an accurate and timely manner. This may include:

• Receiving, verifying, coding, posting and reconciling daily cash receipts;
• Matching funds deposited to the general bank account statement;
• Checking transactions for accuracy;
• Posting Summary Conviction ticket data and preparing weekly tickets for court;
• Calculating appropriate fees to add on to conviction tickets;
• Maintaining miscellaneous general vouchers and cash receipt filing;
• Calculating, preparing and applying interest on delinquent accounts; and
• Recording U.S. exchange.

3. Provide administrative support including:

• Opening and distributing incoming mail and parcels;
• Providing outgoing mail services (i.e. stamps, courier, preparing mail, etc.);
• Distributing procurement documents (tenders, proposals);
• Preparing correspondence; and
• Maintaining filing and bring forward systems;

4. Ensure all public entrances for City Hall including Gazebo are opened and locked at beginning and end of each work day. Ensure accessible lift is unoccupied during power interruptions; if occupied a manual rescue occurs.
5. Act as Accounts Receivable Clerk 1 and 2 as assigned.
6. Follow, so far as is reasonably practicable, established safety procedures and standards.
7. Other related duties.