Description:
The Relief Overnight Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants, participants and guest within a feminist framework. This includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk.
ABOUT YWCA TORONTO - 1st STOP WOODLAWN
This program provides up to 62 shelter beds for youth (16-24yrs) and adult (25 and older) women, trans and non binary participants. This program operates as part of a congregate living site which includes 72 units of permanent housing. This shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.
KEY RESPONSIBILITIES:
- Greets and directs tenants, participants, guests, contractors and suppliers to the site;
- Answers telephone and in person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff or program;
- Maintains building entry, ensuring access to authorized persons only;
- May be required to attend at Landlord and Tenant Board hearings and act as a witness as required;
- Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant requests for support;
- Assists in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
- Demonstrates and maintains knowledge of relevant community services related to tenant service needs;
- Maintains occupancy lists and updated tenant lists;
- Records when rooms are vacated by tenants at 1st Stop Woodlawn Residence;
- Prepares housekeeping lists daily and communicates room vacancies to the appropriate staff;
- Accepts meal plan payments from tenants at 1st Stop Woodlawn and issues receipts;
- Inputs medical appointments and cancellations for shelter residents into ICHA website;
- Monitors issues of unauthorized parking (redirecting issues to housing workers or security staff on site to address immediately);
- Reports all disturbances, vandalism and other emergencies to the supervisor, filling out an incident report as required;
- Facilitates access to keys for tenants moving in and out and returns keys to the Property Services Department;
- When required, uses mediation and de-escalation skills to encourage and maintain a cooperative, supportive and safe community.