Regional Multi Unit Account Manager

Description:

A member of the Regional Multi Unit Sales team, develops and serves Regional Multi Unit accounts. As the trusted advisor for a select portfolio of Key Regional customers, maintains and grows relationships, seeks new opportunities, provides direction to administration teams and is the liaison between customers and the divisions. Responsible for contract compliance, sales growth and profitability.

**This is a Hybrid role. Only candidates living in Rocky View County Calgary-Alberta will be considered**

Leadership Competencies:

Living the Culture:

• Exhibits Integrity and High Character

• Serves Others

• Promotes a Diverse and Inclusive Workplace

Leading People:

• Leads Change

• Communicates Effectively with all Groups of People

• Develops Individuals

Producing Results

• Builds High Performance Teams

• Manages Team and Individual Performance

• Plans, Organizes and Executes Work

Thinking and Decision Making

• Thinks Strategically

• Analyzes and Solves Problems

• Understands the Business

Essential Functions:

• Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present “one face to the customer.”

• Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.

• Builds long-term customer relationships while meeting short-term objectives.

• Schedules and facilitates account business reviews and develop action plans to ensure joint account objectives are being met.

• Understands the customer’s business and priorities

• Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.

• Coordinates and communicates strategic account activity and engages senior leadership sponsorship of customers, where appropriate.

• Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success.

• Maintains peer relationships in the field to share issues and ideas.

• Review monthly reports to ensure contract compliance and profitability.

• Utilize and apply customer profitability and pricing models to negotiate customer agreements.

• Sources new products and initiates product conversions. Looks for category penetration opportunities

• Participate in GPO/Customer annual conferences and Tradeshows

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Written, verbal, organizational and communication skills as well as problem-solving capabilities.

• Ability to multi-task, prioritize and be able to work independently or within a team environment.

• Customer service and time management skills.

• Negotiation skills and the ability to bring consensus or reconcile differences.

• Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Skill at persuading others to change their minds or behavior.

• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.

• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Equipment / Tools / Technology:

• Desktop or Laptop computer

• Networked printer/copier/facsimile machine

• Microsoft Office products (Word, Excel, PowerPoint, Internet Explorer)

• Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)

• Gordon Food Service Systems

Experience and Education Requirements

• High school diploma required

• Bachelor's degree in Sales, Marketing or related field preferred

• Five or more years of outside sales and customer partnering skills, two (2) years in a leadership role and experience in problem solving, negotiating, presentations and project management. Food service distribution experience is a definite asset.