Description:
Reporting to the Coordinator and working closely with Employment Consultants, Job Developers and other support staff, The Receptionist / Data Entry Clerk works within Fedcap Canada / MLITSD (Ministry of Labour, Immigration, Training and Skills Development) Employment Ontario Guidelines and Agency Policies and Procedures to perform reception and administrative support activities.
Responsibilities:
- Greets all visitors in a friendly and professional manner
- Responds promptly to all inquiries treating clients with equity, dignity, and respect
- Provides information on and promotes the Centre’s services and refers individuals to other community services as required
- Greets and provides support to BTS (Bridges to Success) clients
- Assesses visitors needs and schedules appointments accordingly
- Manages phone system, responds to email enquiries, and forwards incoming calls and messages
- Receives mail, sorts, and forwards to the appropriate staff and prepares outgoing packages
- Maintains inventory of standard office and client supplies
- Provides administrative support by preparing and formatting routine professional correspondence and documents such as resumes, spreadsheets and marketing materials
- Assist clients using resource area computers with basic computer functions including assistance with accessing and navigating websites, printing, scanning, faxing, editing documents,
- Provides data entry support to staff
Qualifications:
- Completion of Business or Office Administration Certificate or Diploma, or related field of study or, equivalent combination of education and experience in Employment Services is required
- Preference given to individuals with experience working in FedCap Cares and CaMS
- Ability to maintain confidentiality is required
- Demonstrated working knowledge of current Microsoft Office applications, advanced office automation systems and Adobe software, with intermediate skill in word processing required
- Verified keyboarding skills
- Excellence and accuracy in spelling and grammar and data entry is required
- Proven ability to navigate databases, internet research and technology including smart phones required
- Must possess excellent communication (written and oral), interpersonal and customer Service skills
- Ability to provide timely and professional service to both internal and external clients
- Knowledge of community services throughout the Brantford/Brant County an asset