Description:
Client Relationship Management:
- Provide exceptional first contact: Respond to inquiries (both in person and by phone), manage client greetings, and collaborate with the client service team to ensure efficient project execution.
- Facilitate seamless communication: Coordinate external/internal appointments, meetings, room bookings, and logistics (catering etc.) for optimal client interaction and support of internal colleagues.
Operational Efficiency:
- Optimize daily operations: Process payments, manage daily courier deliveries/pickups, and maintain a well-stocked and organized lunchroom/serveries (including upkeep of dishwashers, coffee machines and serving areas).
- Leverage technology: Utilize desk booking software, implement digital filing systems for reports and letters, and continuously develop expertise in Grant Thornton software.
Quality Assurance & Confidentiality:
- Ensure flawless client deliverables: Prepare letters, proofread documents, and verify content accuracy of all client materials before finalization.
- Maintain data security: Securely scan documents and embed them electronically, initiate digital client information lockdown protocols, and participate in monthly billing procedures (when applicable).
Teamwork & Support:
- Collaborate effectively: Provide support to colleagues, manage email and fax distribution, reconcile invoices, and handle various administrative tasks (Including but not limited to expense and time entry, travel arrangements and calendar management).
- Proactive resource management: Order and maintain office supplies, anticipating the team's needs.
- Coverage & Cross-training: teach responsibilities to other admin colleagues and provide coverage as needed