Receptionist

Description:

As the Receptionist, you are the first point of contact for clients, service providers and the general public, requiring excellent customer service skills. You will use various computer software systems and be responsible for assisting in the delivery of programs by providing a range of general inquiry/ administrative support services.

This position involves direct client service and working in partnership with Social Workers and Caseworkers for the effective and efficient delivery of services.

Primary Accountabilities

We count on your expertise and excellent customer service to provide various administrative support, including, but not limited to:

• Interacting with clients, service providers and staff in person or by phone
• Recording and relaying accurate information to appropriate staff
• Answering inquiries, assessing urgency of requests and determining the best course of action
• Filing and coordinating daily incoming and outgoing correspondence
• Maintaining a filing system in accordance with government records management policy

Qualifications and Experience

You will have at least three (3) years of experience in an administrative support/ reception role.

You have demonstrated excellent customer service skills and a proven ability to effectively assist and communicate both in person and by phone. You work well under pressure and independently in a fast-paced environment. You have accurate keyboarding skills along with a working knowledge of various software programs and databases to deliver effective administrative support.