Receptionist

Description:

A company in the metal industry is looking to add to their office team. The customer service and reception agent will be responsible for triaging emails, answering and directing calls, and reviewing purchase orders.

This individual will be responsible for representing the company in developing excellent customer service and relationships with all current and potential clients through an informative, efficient, and friendly service.
 

Responsibilities

Phones:

• Answering all calls and transfer to appropriate departments as needed
• Providing price and stock check for customers as well as order status
• Ability to process transfers to other departments very frequently
   

Email Triage:

• Send all PO’s to order processing
• Forward customer inquiries to sales coordinators (pricing, stock availability. Tracking…etc.)
• Forward emails from website to Sales Representative
   

Filing of documents, shreadding papers and data entry

Qualifications

• Bilingual English / French (spoken and written)
• Able to work in a fast pace environment
• Good communication skills
• Attention to detail
• Comfortable with computer software (Word, Excel, Outlook)