Description:
Global BC is looking for a temporary part-time Receptionist to join our administrative team for a 6 month contract, based out of Burnaby. Reporting to the Business Manager, the successful candidate will be responsible for facilitating a productive and organized reception area and other administrative duties. This position will require regularly working day shifts on Mondays & Tuesdays and may on occasion be required to backfill other shifts. This is a Group 1 position under the current collective agreement.
You will contribute by:
The following is an outline of some, but not all, of the primary functions and responsibilities for this position.
- Acting as the first point of contact for employees, guests, clients, and viewers.
- Answering a multi-line phone system in a professional manner, troubleshooting, and redirecting calls to appropriate parties when necessary.
- Greeting and providing a welcoming experience for guests and clients visiting the station.
- Answering questions and providing information to viewers covering a wide range of topics.
- Monitoring and managing three email inboxes.
- Assisting with the distribution of prizing to contest winners.
- General administrative duties such as: ordering and receiving office supplies, arranging couriers, distributing mail/parcels, processing invoices, distributing parking passes, etc.
- Supporting other reception/administrative duties as required.
Skills and experience you will bring:
- Previous experience in an administrative and customer service-related position is required.
- Experience answering a multi-line phone system would be a strong asset.
- Excellent customer service, interpersonal, communication (verbal and written), and organizational skills.
- Ability to handle challenging situations with empathy, tact, and sincerity in a customer service-oriented approach.
- Demonstrated initiative, problem-solving, decision making, conflict resolution, and de-escalation skills.
- Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook, and Teams).
- Ability to maintain confidentiality.
- Reliable, dependable, and punctual.
- Ability to work in a fast-paced environment and multi-task when needed.