Description:
Fairwinds Discovery Centre, located in beautiful Nanoose Bay, BC, is seeking an enthusiastic and customer-focused Real Estate Sales Assistant to join our team. This is a permanent, full-time role, reporting directly to the Real Estate Sales Manager, offering an exciting opportunity to be part of our vibrant real estate and resort community.
The ideal candidate will bring a pleasant, professional, and friendly demeanor, ensuring guests receive an exceptional first impression when they arrive at the Discovery Centre. This role is perfect for someone who is passionate about real estate, thrives in a fast-paced environment, and excels at organizing, coordinating, and delivering exceptional customer service while supporting a busy sales office.
Key Responsibilities:
Real Estate Host Duties:
- Open and close the Discovery Centre daily.
- Welcome and register all guests, providing an engaging and professional first point of contact.
- Deliver outstanding customer service in-person, over the phone, and via email.
- Develop in-depth knowledge of Fairwinds’ real estate offerings, resort amenities, activities, and schedules to assist guests accurately.
- Manage incoming and outgoing mail and courier services.
- Maintain office supplies and ensure smooth daily operations of the Discovery Centre.
- Record and maintain visitor traffic reports and generate other administrative reports as needed.
- Organize and file documents (both digital and print).
- Ensure the Discovery Centre remains tidy, organized, and presentable at all times.
- Coordinate with weekly office cleaning teams and manage garbage/recycling collection.
- Adhere to punctuality and professional dress standards.
- Be available to work weekends and flexible hours for events.
Sales Assistant Duties:
- Maintain and update customer data and real estate traffic within the CRM system.
- Conduct presentations, property tours, and site visits to deliver engaging guest experiences.
- Review and verify Contracts of Purchase and Sale, ensuring all documentation and signatures are complete.
- Manage and organize real estate contracts, liaise with conveyancing lawyers, and ensure all submission dates, deliverables, and payment schedules are met.
- Support a variety of real estate and land development administrative tasks.
- Assist in preparing business communications and presentations for internal and external stakeholders.
- Maintain up-to-date sales and marketing materials (both digital and print) and reorder as needed.
- Attend and actively participate in all sales launches and promotional events at Fairwinds.
- Contribute to the culture of teamwork and success at Fairwinds.
- Always represent Fairwinds in a positive and professional manner, whether on or off duty, and in all client interactions, presentations, and negotiations.
Required Skills & Experience:
- Commitment to supporting the growth of a fast-paced real estate sales program.
- Passion for exceptional customer service and ability to interact confidently with guests, clients, and internal teams at all levels.
- Strong verbal and written communication skills, including drafting and editing professional documents.
- Highly organized, with excellent administrative and time management skills.
- Ability to work effectively in high-pressure situations and handle multiple tasks.
- Proactive, energetic, and enthusiastic, with a strong sense of initiative and willingness to go the extra mile.
- Advanced computer proficiency, particularly with MS Office (Outlook, Word, Excel, PowerPoint).
- Experience with CRM software is an asset.
- Flexibility to work weekends, holidays, evenings, and staggered shifts based on business needs.
Compensation Package:
- Competitive base salary (commensurate with experience).
- Performance-based incentive bonus structure.