Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receives complaint(s)/statement(s) from the public, establishes files, and relays to an investigator for action.
- Provides reception and information services to the public.
- Responds to requests for police assistance and reports of illegal activity (often from extremely frightened/emotional or injured individuals).
- Employs basic psychology to calm the caller, obtains necessary information to dispatch members(s) and emergency personnel and when necessary maintains ongoing communication with callers until police arrive.
- Completes motor vehicle accident reports, registration for various programs, and criminal record checks.
- Responds to the needs of the different cultural/ethnic/native groups found in the detachments area of jurisdiction.
- Perform CPIC, PIRS and PROS inquiries for the public, for applications, vehicle checks, and criminal records.
- Dispatches information from complaints to members on patrol.
- Searches and replies in response to patrol car inquiries
- Assists members on patrol by dispatching tow trucks and ambulances to scenes.
- Assist court liaison with any court related duties.
- Collects monies from insurance companies and drafts routine replies as requested.
- Responsible for the collection of bail monies, criminal record check monies, etc. and maintains records for same.
- Responsible for outgoing mail.
- Maintains filing system.
- Monitors all incoming CPIC messages, telephone messages and relays accordingly.
- Other duties as assigned.
QUALIFICATIONS / EDUCATION / EXPERIENCE:
- Grade 12 Diploma
- Post-Secondary Education in Office Administration preferred.
- Three (3) years related work experience.
- Must be able to obtain and maintain a clean security clearance through the R.C.M.P., at the satisfaction of R.C.M.P.
- Knowledge of basic records management.
- Some knowledge of Provincial statutes and Criminal Code.
- Typing, transcription and word processing skills.
- Ability to deal with public with tact and diplomacy.
- Able to work well in a stressful environment and remain calm in crisis situations; able to multitask in a very dynamic atmosphere.
- Knowledge of RCMP software & systems an asset.
SKILLS REQUIRED:
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- Word processing ability of at least 40 words per minute.
- Command of the English language; good oral and written communications skills
- Must maintain strict confidentiality, a high level of trust, and respect across the organization.