Description:
Menkes Developments Ltd. is seeking an Operations Manager to oversee two modern office complexes at 100 Queens Quay and the Waterfront Innovation Centre in Toronto. These properties total approximately 1 million square feet of office space and are part of Toronto’s next downtown expansion. The Operations Manager will lead the Operations Team while working closely with the Director, Operations to ensure safe, efficient, and compliant property operations.
This role requires strong leadership, technical expertise in building systems, and experience in property maintenance, vendor management, budgeting, and sustainability initiatives.
Key Responsibilities:
- Property Maintenance: Ensure buildings are well-maintained and compliant with safety and regulatory standards.
- Risk Management: Identify and mitigate risks, including safety hazards and liability concerns.
- Inspections & Compliance: Conduct property inspections and ensure compliance with building codes and environmental regulations.
- Vendor Management: Develop service specifications, oversee contracts, and monitor vendor performance.
- Team Leadership: Recruit, train, and manage the Operations Team, fostering a positive work environment.
- Budgeting & Financial Management: Assist in expense management, budget planning, and cost-efficiency improvements.
- Security & Cybersecurity: Oversee physical and cyber security protocols, including access control and IT security measures.
- Sustainability Initiatives: Implement energy-efficient and eco-friendly building practices.
- Tenant Relations: Work closely with tenants to address concerns and maintain high satisfaction levels.
- Capital Planning: Assist in developing long-term maintenance and improvement plans for the properties.
- Monitoring & Reporting: Track asset performance, key operational metrics, and ensure all maintenance records are updated.
- Utility Management: Oversee energy and utility consumption, ensuring accurate data collection for electricity, gas, and water usage.
Qualifications & Skills:
Education & Certifications:
- Post-secondary education in a related field with relevant management training.
- Certified Engineering Technician/Technologist designation.
- SMA (BOMA) or Building Environmental Systems I & II certification.
- Enrollment in FMA or RPA program or equivalent.
Experience:
- 10+ years of experience in physical operations management.
- 5+ years in a supervisory or management role, preferably in a mixed-use environment.
Technical Skills:
- Strong knowledge of building systems: Mechanical, Plumbing, HVAC, Structural, Building Envelope, Automation, Fire & Life Safety, Security, and Elevating Equipment.
- Familiarity with building codes and safety regulations (Electrical Code, Plumbing Code, TSSA, Fire Code, Building Code).
- Ability to write technical specifications and contract documents.
Other Skills:
- Ability to handle multiple priorities and adapt to fast-changing demands.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong communication skills (written and verbal).