Product Support Specialist

Description:

BusPlanner, a leader in market-leading software solutions for K-12 transportation departments across North America, is looking for driven, talented, and passionate Product Support Specialists to join their growing Client Services practice. As part of a company with a 40-year legacy, you'll be joining a mission to improve student transportation and empower the people who make it happen. If you're someone who thrives in a fast-paced environment, enjoys building relationships, and has a knack for customer service, we want to hear from you!

Key Responsibilities:

• Provide top-tier product and process support to clients across North America.

• Gain expertise in BusPlanner’s suite of enterprise software and the complex school bus transportation industry.

• Build strong relationships with clients to ensure satisfaction and maximize retention.

• Create and develop client help modules, FAQs, and other documentation to support users.

• Support the help desk during core hours (7am - 7pm ET), with occasional after-hours coverage when necessary.

• Proactively contribute to evolving the role and team processes to improve service.

Qualifications:

• Excellent written and verbal communication skills.

• Positive attitude with a passion for relationship-building and client satisfaction.

• Ability to collaborate effectively with a team focused on student transportation and customer service.

• Strong organizational skills with the ability to balance competing priorities in a fast-paced environment.

• A proven track record of success in relevant customer service or support roles.

• A keen eye for understanding unique client needs and addressing them effectively.

Conditions of Employment:

• Successful candidates will work in the Waterloo office for 3+ days a week during the six-month training period, with potential for expanded remote work after successful completion of training.

Compensation:

• Starting salary of $60,000, with flexibility based on experience and qualifications.