Description:
As part of the Service Transformation team, the SAFe Product Manager will play a key role in the Bell Business Market new products introduction (NPI) programs. These flagship strategic programs aim at delivering value-added and innovative connectivity services to the business customers. This position will contribute to strategic goals and objectives alignment across initiatives by gathering and analysing End-to-End requirement and process change until the lunch of the new product. All of these actions are crucial to achieving our SAFe train goals.
Key Responsibilities
- Lead cross-functional End-to-End requirement gathering and requirement analysis
- Prime all activities related to identification, analysis, documentation and review of business requirements, business process, system impacts, operational impacts and documents in the Features – includes process mapping, development of step/action charts
- Facilitates walkthroughs of the above documents, and obtains signoff of the project stakeholders
- Shape the development and delivery of key project solutions
- Create and manage partnerships with project stakeholders
- Identify and proactively respond to potential project issues and drive effective resolution
- Provide creative solutions to ambiguous business problems.
- Manages the scope by applying formal change control processes for all aspects of the project.
- Manage the Design Team Jira board and backlog
Critical Qualifications
- Depth and breadth of experience in the technology industry with skills in project management, customer service, process improvement and logistics.
- Self-starter with the ability to quickly “start from scratch”. Must be able to work in an autonomous capacity.
- Highly analytical and thorough. Listens to all sides of an issue and makes informed decisions.
- Seeks win/win solutions that accommodate the needs of all stakeholders.
- A clear, concise and very direct communicator who works effectively with internal clients to address their business needs.
- Excellent project organization skills combined with a strong detail orientation
- An excellent team player who functions well on cross-functional work units
- Utilizes a partnering approach to developing relationships with internal clients and vendors