Description:
We are currently seeking a highly driven and proactive Experience Owner to join our Conversion Programs team at eBay. In this critical role, you will be at the forefront of shaping customer experiences through Buyer Post-purchase communications. Your mission will be to drive business growth and customer improvements by innovating and enhancing the multi-channel communications portfolio across Email, Push Notifications, and Native Hub Notifications. You will contribute towards revenue targets, long-term strategy, roadmap, and end-to-end execution for this multimillion dollar portfolio! This is a highly cross functional role, where you will get to influence and collaborate with partners across eBay.
If you are passionate about building highly contextual experiences in CRM channels and working in an agile working manner with engineering, data science, analytics and design counterparts, come join us!
What You Will Accomplish
You will build and complete the roadmap with engineering, data science, and design teams. Be the champion of execution excellence. Proactively find opportunities to increase test velocity and facilitate collaboration with cross-functional teams. Other key responsibilities include:
- Identify and size opportunities for portfolio improvements: use data to inform forecast business impact for your ideas.
- Prioritize features / improvements based on various factors like business value, user needs, effort, etc.
- Author A/B tests: build hypotheses, design test setup, define KPIs.
- Implement tests and customer experience improvements.
- Create PRDs, convey requirements to the Engineering teams and jointly work through execution.
- Create and maintain project plans; manage dependencies and ensure execution readiness; continuously find opportunities to improve.
- Raise and help resolve project blockers; update Jira boards and supporting documentation.
- Measure results: assess performance against KPIs, make recommendations for scaling decisions.
- Continuously gather insights: analyze customer feedback for product improvements; conduct market research and competitor analysis, monitor industry trends for opportunities to innovate.
What You Will Bring
- 5+ years of strong product / business / consulting / growth marketing experience focused on customer conversion. 2 years of experience in / related to e-commerce. Marketplace experience (e.g. Uber, Airbnb, LinkedIn) is strongly preferred.
- Technical Product Management or comparable experience working directly with Engineering teams (both front-end and back-end) through Agile methodologies; technical understanding of building products / communications from scratch.
- Relentless execution and attention to detail - ability to ship quality experiences in a fast paced and iterative manner. Highly organized and process oriented. Regardless of the task, you are able to identify the most efficient way to get it done.
- Strong product sense - ability to understand consumer needs and find simple and creative ways to solve them.
- Experience navigating highly complex cross-functional projects end-to-end.
- Experience developing performance-based emails / notifications in ecommerce.
- Metrics / data driven - able to forecast and measure test performance, and monitor health metrics.
- Build strong relationships across various teams within eBay; an active listener and clear communicator.
- Excellent communication skills, ability to summarize technical conversations or partner requests in a clear and concise manner.