Process Manager

Description:

As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders. You’ll also get to join fun social networking events and connect with other Process Managers across the business.

Our Process Managers are deployed across all areas of the business - Fraud, Customer Acquisitions, Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You’re guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.

Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One!

Responsibilities:
 

• Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
• Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as; new product, digital features, automation and digital transformation
• Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes
• Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
• Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
• Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
• Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes