Description:
EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
- A minimum of 10 years of comprehensive software delivery experience and cloud operations experience, spanning across strategic account management, business development, global operations, commercialization, and customer success
- Strong knowledge on SAP Cloud portfolio and offerings with experience in global delivery execution
- Demonstrated experience in managing delivery teams within an ITIL framework with a key focus on SLA adherence, continuous improvement and account upsell/expansion
- Experience with executing transition to support processes
- Demonstrated ability and readiness to successfully lead in businesses and/or functions that require high degrees of cross-organizational interaction and collaboration
- Demonstrated experience of managing delivery of 3rd party partner organisations
- Excellent leadership skills; Experienced in developing, motivating, and managing high-performing international teams across cultures and geographies
- Promotes a culture of trust, feedback, transparency, and values diversity, high integrity, and ethical behavior
- Strong methodological, problem-solving and conceptual skills paired with analytical thinking
- Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network
- Business knowledge of the SaaS and IaaS markets, including a deep understanding of SAPs Cloud portfolio and offerings, along with market insights and competitive knowledge
- Understanding of Commercial Contracts, Back to Back Agreements and the ability to participate in commercial discussions
- Demonstrated experience in leading/participating in change initiatives at a regional or global level
- Fluent in English spoken and written
- Result-driven, persistence, self-motivation, and willingness to work under pressure
- Ability to communicate at C-/Executive-level (with high attention to detail)
- Degree in business administration or applied sciences desirable
- ITIL certification or demonstrated experience working within an ITIL framework