Description:
Our principal operations center in Mississauga, Ontario, is looking for a PM Operations Supervisor. This role is vital in ensuring that all tasks are being executed daily according to operational requirements promptly and cost-effectively while coaching and mentoring the dispatchers.
Your Responsibilities
- Provide guidance and direction to dispatch and the yard coordinator
- Verify equipment and driver availability at the start of the shift – complete truck report daily and forward to the Operations Manager
- Follow/develop action plans for when service KPIs are not meeting the required targets
- Resolve any customer complaints and special requests
- Follow up on the previous day's issues and develop action plans for improvement on service failures
- Ensure employees are recognized for meeting goals
- Ensure that progressive discipline is followed when individuals do not meet goals
- Enforce rules and procedures as set forth by all regulatory requirements and the company
- Train and educate new and existing dispatchers on all processes and functions
- Evaluate the efficiency of existing processes and make recommendations as required
- Monitor, evaluate and supervise corrective actions
- Monitor and provide employee evaluation to the Operations Manager
- Must ensure all employees are instructed in safe work practices and that work is carried out safely
- Must act on reported unsafe acts and conditions, accidents, and injuries and inform employees of any potential or actual risk to their Health and Safety
- Ensure we act with respect, courtesy, and professionalism towards our peers, drivers, fellow suppliers, and customers
- Perform any other related tasks as assigned or required by the Operations Manager