Description:
The Platform Lead is responsible for:
- Leading product management, onboarding, and support for the Correspondence Management System (CoMS) platform and future business Dynamics platforms;
- Creating and maintaining the product strategy and vision that captures higher-level, longer-term decisions;
- Creating and maintaining the product roadmap that captures more detailed, shorter-term decisions;
- Keeping stakeholders informed and engaged by working in the open about the design and development of your platform products, and promote their use;
- Represent users and work collaboratively with service designers to complete usability testing, when appropriate, throughout the delivery process and use their feedback to inform continuous improvement;
- Working collaboratively across government and with various stakeholders and sectors to build collaborative relationships and innovate;
- Keeping a strong focus on delivery priorities, being accountable for delivery, and acting swiftly to respond to changing requirements;
- Working with a multidisciplinary team to promote internet-era ways of working and providing strategic direction to achieve the platform product vision;
- Diving deep to understand the needs of internal and external users, stakeholders, and partners and their related program goals, program policies and operational constraints so that you can develop platform products that are valuable, usable, accessible, scalable, and feasible;
- Lead the design and use of operational processes and support needs for the running and maintenance of platform products or services throughout their entire lifecycle;
Primary Accountabilities Continued
- Develop, maintain, and communicate technical documentation and release notes;
- Assist with product release cycle, leading acceptance testing and training internal clients;
- Understanding user access configuration setup and support;
- Seeking to understand how a product technically works, asking questions and challenging assumptions;
- Understanding of Microsoft Dynamics 365, to advise on suitable use cases;
- Setting measurable goals for your platform product and reporting against these to demonstrate progress against stated benefits; and
- Mentoring, coaching, and fostering a dynamic team of individuals to elevate the delivery of technology using a platform product mindset approach.