Pbx Switchboard Operator

Description:

The PBX / Switchboard Operator is responsible to handle all hotel communications via

telephone, mail, messages, paging. This is a key critical communication post in the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


Ensures guests’ names and room numbers are current. 

Consistently use standard phrasing to answer internal and external calls. 

Answers and redirects all calls promptly and accurately. 

Processes all incoming guest mail and forwards to Front Desk as required. 

Takes accurate messages and routes incoming correspondence 

Initials and time stamps all messages. 

Forwards faxes and fax charges to the Front Desk promptly. 

Handles calls and pages for security and hotel staff. 

Files previous day’s registration cards or forwards cards to reservations. 

Reports telephone problems to Front Office Manager and records trouble in the
Switchboard Telephone Log book. 

Notes any problems, incidents or special requests (DND’s) in the log book. 

Enters wake-up calls into the guest wake-up memory. Checks to ensure accuracy. 

Processes all paper work immediately. 

Completes minor clerical duties for Front Office Manager. 

Completes any other job related duties that may be assigned from time to time
including printing new vouchers. 

Assisting the Lakeside Café with Guest Balances on account. 

Some stress resulting from daily guest interactions (internal and external), budgetary,
and time constraints. 

Completes rates and favours for the next day: includes assigning rooms and distributing
to the appropriate departments. 

Other job related duties may be assigned.