Description:
The Patient Care Coordinator (PCC) is an integral member of the inter-professional team and acts as a clinical resource for the clinical team. The PCC has clinical and leadership expertise in the provision of quality care for residents with living with complex mental illness in a transitional care setting. The PCC works in close collaboration with and reports to the Patient Care Manager. The principal responsibilities of the PCC include:
- Provides support to the interprofessional team to ensure the provision of safe and quality care to patients or residents and their families.
- Performs administrative responsibilities to ensure efficient and effective program operations
- Contributes to staff development by promoting and ensuring a supportive/collaborative learning environment and best practice standards for all staff
- Collaborates with members of the multi-disciplinary team to ensure high standards of quality and optimal management of client care outcomes (including data collection/reporting)
- Supports ongoing continuous improvement practices to strengthen clinical processes and quality of care and patient safety.
- Promotes and facilitates implementation of quality of care and patient safety related quality improvement strategies
- Reports clinical/performance issues to the Patient Care Manager including potential solutions or options for resolution.
- Acts as the main contact for patient flow & operational inquires including the coordination of resident’s admissions and discharges to ensure a seamless transition for patients and families
- Facilitates the delivery and communication of appropriate patient care planning activities with the interprofessional team to ensure continuity of care for all patients