Description:
The Patient and Family Engagement Advisor will have opportunity for innovation, will mentor stakeholders, build capacity around partnerships and coordinate existing and new patient, family/supporter feedback systems on services, support and other planning activities. The Advisor will support health care professionals in practicing appropriate and effective engagement with patients, families/supporters as partners. The Advisor is an active patient experience partner that may include collaboration on special initiatives and events involving patient and family/supporter engagement. The Advisor partners with leaders and the site wide Patient and Family Engagement Committee on ongoing development in patient and family centered care, through discussions and attendance at key program management meetings, to resolve clinical situations which may result in the performance management and a change in work structure of staff.
What you’ll do
- Co-develop and implement plans to facilitate the engagement of patients and family/supporter to participate in service planning, delivery and evaluation and to coordinate feedback systems for improved services and related initiatives.
- Active membership including taking on leadership or advisory roles on site wide, program and/or agency related committees that would benefit from patient engagement expertise, and being on quality and leadership tables to address and advance patient engagement as a priority.
- Identify related potential stakeholder concerns arising from existing systems/practices to leadership and collaborates to reach acceptable resolutions.
- Build capacity including advising staff and providers on patient engagement resources, tools, assessing partnership roles and functions, facilitating discussions on patient and family partnerships with health care professionals, providers and staff in understanding patient engagement, and in practicing appropriate and effective partnership approaches with patients/families.
- Coach, support and build capacity for family support through existing and new parent volunteer initiatives as applicable and collaborate with leadership to support new patient/supporter as partners through volunteer opportunities.
What you bring:
- A level of education, training, and experience that may include project management, volunteer administration, post-secondary education or equivalent.
- 5+ years’ recent related experience.
- Lived health-care experience or knowledge of complex health-care systems and communities is considered an asset to this role.
Skills & Knowledge:
- Critical thinker, innovative and self-directed who is a collaborator.
- Has respect for and belief in the value of patients/families as essential partners of the health-care team.
- A clear understanding of the connection between engagement, patient safety, improved experience and patient outcomes.
- Active connectivity with related community services and partners.
- Demonstrated ability to work collaboratively and communicate effectively with an inter-professional care team (including patients and families), other staff members, and members of the community.
- Confidence to speak articulately to diverse groups of health-care professionals.