Optimization Manager

Description:

The Manager, Service Innovation & Optimization reports to the Sr. Director, Service Innovation & Optimization – Soft Services and is responsible for the following activities:

Product and Service Offering Management

Assist with the development and continuous improvement of the company’s janitorial strategy in conjunction with operational and Service Innovation and Optimization leadership.
Lead the deployment of the offering value proposition and service standards. Maintain and govern the key performance indicators that support the strategy.
Assist with developing and deployment of business plans to address infection control, ultra-clean, and general cleaning services.
Develop and maintain sanitation standard operating procedures based on company guidelines and regulations.
Identify unmet needs in the marketplace and develop strategies to expand or launch offerings.
Determine the market value for service line components and deploy pricing strategies to support profit optimization and market competitiveness.
Develop a reference library for account personnel to use when delivering service.
Support Business Development (working with Business Development/Marketing/Client Solutions)
Develop standardized methodologies for client solutions, service delivery, pricing, and proposing the cleaning and janitorial offering.
Develop the champions for the Cleaning & Infection Management Services service line by facilitating the Cleaning & Infection Management Services Community of Practice.
Support Brand Awareness by positioning the company and team as janitorial industry experts.
Participate in industry organizations, including membership, conferences, speaking engagements, white papers, and certifications.