Description:
Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.
The Operations Support Advisor will focus on facilitating the review process for Site Operating Procedures (SOPs) and Field Operating Procedures (FOPs) for our Retail & Wholesale Associates.
Minimum Requirements:
- Five or more years of relevant communications or learning experience; experience in retail / wholesale operations is an asset
- Post-secondary education (degree in business, communications, or a related field is preferred)
- Proficiency with Microsoft Word, Excel, and PowerPoint; experience with Microsoft Package, Adobe Reader, Adobe Acrobat, and/or Visio is an asset
- Excellent interpersonal and communication skills (oral and written) including proofing and editing skills
- A continuous improvement mindset and the ability to identify and advise on opportunities to improve the quality of procedures and processes
- Strong time management skills to handle multiple priorities, projects and deadlines
- A proven ability to work well independently as well as in a collaborative team environment
- Alignment with our values: safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and acting with integrity
- Preference for bilingualism in English and French – please submit your resume in English
Responsibilities
- Steward the formal and ad-hoc review process for our retail and wholesale operating procedures
- Work with subject matter experts to develop new and update existing operating procedures
- Engage teammates when procedures are updated or required changes are identified to build an understanding of operating procedures that impact the development of learning content
- Support the launch of organizational initiatives by facilitating the updating of all impacted standards of practice (SOP)
- Proactively identify opportunities for enhancements and opportunities to streamline processes
- Maintain our Livelink environment and SOP Impact Process Flow
- Support and upload SOP & FOP content and resources for our Associate Portal
- Update process documents and monthly scorecards
- Monitor multiple inboxes and respond to inquiries, and send communications through the Associate Portal