Description:
The Operations Leader (OL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The OL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long -term desired outcome of profitability and growth. In this role, you’ll:
- Lead and execute the store's back of house functions and operational processes. This includes leading the team that processes the Inbound (HED2F) and Outbound (Returns) productivity
- Support various operational activities, including; Merch updates, TIME tasks, MyCounts, Trade Weekly Story, Shelfie, Scrapping, Promos/Markdowns, and Inventory Management
- Support the Store’s Leadership Team in daily and weekly workflow planning
- Support the planning, prioritization and execution of the work you and the team are doing
- Responsible for the facilities, maintenance, health and safety and loss prevention of the store on your shift
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
- Practice and role model Feedback and Coaching - The Indigo Way
- Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
- Contribute to the development of CER talent
- Collaborate with others and work cross functionally while celebrating and role modeling diversity of thought and inclusion
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Embrace and role model change
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers