Operations Coordinator

Description:

The Public Safety and Security Division is comprised of the following Units:

• Policing Strategies
• Public Safety Investigations
• Corporate Security
• Provincial Firearms Program
• Security Programs Office
• Service Dog Program

About Our Opportunity

As the Operations Coordinator, you will be responsible for overseeing and applying case management in a regulatory environment under the purview of the Security Programs Office. The incumbent will be responsible for ensuring effective administration of the regulatory programs pursuant to the Private Investigators and Private Guards Act providing oversight and licensing of security businesses and individual security personnel, Police Services Act respecting the appointment of process servers, Police Act respecting special constables/by-law enforcement officers, and the Service Dog Act for the certification and public access/tenancy rights of service dog teams.

This position reports to the Manager, Security Programs and is part of a regulatory and compliance team.

Primary Accountabilities

As the Operations Coordinator, you will:

• Manage and deliver program outcomes, program evaluation, risk assessment and case file reviews
• Supervise day to day operations by setting service standards and creating and implementing productivity monitoring tools
• Identify shortcomings and suggest improvements to existing processes, systems and procedures
• Conduct internal reviews/risk assessments on applicants that may be subject to refusal, suspension, or revocation
• Develop and implements policies and procedures for regulated program delivery
• Assists with the financial administration and collection of financial and statistical information
• Provides information, public education, and awareness regarding the regulated programs to internal and external stakeholders.

Qualifications and Experience

To be successful within this role, you have completed a bachelor’s degree in a related discipline plus a minimum of five (5) years related experience in a regulatory and compliance environment dealing with multiple pieces of legislation. The successful candidate must have experience conducting risk assessments and case file reviews and experience in workflow management and case management in a licensing regulatory environment to determine appropriate course of action to meet operational standards and program outcomes. An equivalent combination of education, training and experience may be acceptable in place of education requirements.

As the successful candidate, you have previous experience working in a regulatory workload environment with competing priorities; experience working with multiple pieces of legislation, interpreting, and applying government acts and regulations; developing and implementing policies and procedures for programs; working with various stakeholders and the public and providing guidance and training to staff. You also have experience overseeing and applying case management in a regulatory environment.