Description:
The Canada Operations Line 1B Risk and Controls team partners with various Operations business/product lines such as Group Benefits, Insurance, Call Centres, to promote risk awareness and management of day-to-day risk reduction activities. This team is seeking a hardworking, organized, and analytical individual as the Operational Risk & Control Senior Specialist who will support Canada Operations in execution of the core components of its Operational Risk Management Framework.
This is an individual contributor role which requires successful collaboration with team members in Canada as well as with business and functional areas subject matter experts and other stakeholders including ORM, Legal, Finance, HR, IT and Compliance.
The successful candidate will have an in-depth background and expertise Operations functions, in addition to significant experience with internal controls and /or the management of operational risks. A keen ability to establish relationships with the impacted stakeholders. Strong analytical skills and the ability to think creatively offering multiple options for solutions.
Responsibilities
- Assist with the establishment and completion of risk control assessments of operational business lines.
- Evaluate and recommend new controls where gaps have been identified.
- Perform periodical test of controls in accordance with the defined testing plan, report findings to management, propose remediation plans and support the implementation with the Operational Team.
- Research and investigate independently new issues and innovations to maintain currency of technical expertise.
- Collect, review and manage internal risk incidents/ loss events, ensure they are logged in timely and that corrective actions plans (CAPs) are developed and implemented within the given deadlines.
- Support Business Units with remediation of Corrective Action Plans including proactive monitoring of CAP status, evidence gathering, ensuring solution implemented remediates root cause of gap, facilitating CAP closure discussions with Line 2 and Line 3 and timely closure of CAP.
- Work with the Operational Leaders to review and respond to audit findings and recommendations, and ensure audit points are closed within the expected timeframes.
- Oversee the implementation of internal control process improvements based on audit points
- Identify problems, propose solutions by improving current processes and control environment to drive efficiencies.
- Collaborate with key partners such as Operational Leaders, Operations Risk Management teams and Internal/External auditors
Qualifications And Skills
- 3+ years of internal/external audit or equivalent business experience
- CPA candidate or in progress an asset
- Knowledge of audit methodologies, control frameworks and risk management practices
- Knowledge of the Asset Management industry (mutual funds, segregated funds, etc.)
- Knowledge in Data Analytics considered as an asset
- Experience working in a client-facing, matrix, project-based organization is preferred; typically gained through prior audit, advisory, consulting, or public accounting experience in a “Big Four” or other professional services firm, or other large organizations.
- Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations
- Ability to communicate clearly and concisely to effectively deliver key messages verbally and in writing, and to listen and consider various perspectives
- Results oriented with a focus on quality, delivering value, and strong attention to detail
- Ability to balance priorities and meet deadlines
- Strong analytical, problem-solving and critical thinking skills
- Good organizational and planning skills