Onshore Production Team Lead

Description:

• Develops, analyze and reports critical important metrics, performing analyses, developing/ producing / critical reports, plans and/or outputs
• Implement standard processes, best practices and tools/systems that increase the efficiency of information exchanges among processes, clients, and strategic industry partners
• Develop and implement quality control standards and protocol
• As a People Manager, manages a unit (complexity/ risk/impact):
  • managing employees performing specialized work or diverse work to achieve results
  • providing oversight to deliver results in line with the unit’s goals
  • overseeing quality assurance within the unit and adherence to procedures and policies
  • operationalizing portfolio-wide strategic goals

• Successfully supports and markets vision to key partners with organization, including members of Canadian leadership team
• Resolves issues with impact on client relationships (external/ internal), client operations or technical methodology
• Develops conclusions from analysis and applies results to business operations
• May provide input into budget decisions; may forecast upcoming client work; makes medium cost expenditures within prescribed parameter
• Provides significant input into technical / technological decisions for the unit and business plan
• Large scope/impact decisions; work has high risk to unit’s mid-term to long term results
• Develops and manages collaborative relationships/ networking with multiple-level internal contacts across units or potentially the portfolio to:
• • • advise and build positive support on critical issues/ solutions related to area of expertise
    • influentially negotiate/ promote resources to achieve mutually desired results
  • Develops and manages collaborative relationships with mid to senior-level external stakeholders to:
    • advise on issues; and negotiate critical deliverables and contracts
    • investigate and address short- and mid-term needs, and translates needs into results
    • participate in client sales meetings as the subject matter expert and/or advocate with carriers on behalf of clients’ ad influence significant outcomes