Description:
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.
KPMG is looking for a Office Services Clerk who can provide support on a range of activities to ensure a high-quality product.
What you will do:
- Effectively and efficiently handle incoming and outgoing mail (sorting and delivering)
- Monitor eFax mailbox (receive all centralized incoming faxes and notify recipients)
- Pick up and deliver parcels and packages within assigned area including small scale office moves
- Courier duties which include computer usage in order to assign delivery instructions for each parcel
- Assists with review and reconciliation of all appropriate invoices and stationary supply ordering
- From time to time and as needed provides switchboard reception coverage - opening, closing and break relief for switchboard, greeting & welcoming clients and guests, booking meeting rooms, administering guest access passes and other associated duties as necessary
- May liaise between our National Office and staff for Amex credit card reconciliations
- As required, assists with set up and break down meeting room including delivery of additional furniture/fixtures.
- Assist with print/copy and binding jobs
- Assist in responding to all copy/fax machine equipment related issues
- As needed assists with and provide back up to File Clerks and Reception as needed.
- Depending on our business needs, overtime can sometimes be a need throughout the year, but we do our best to be flexible and plan ahead
At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.
What you bring to this role:
- Has a passion for delivering outstanding guest service and possess a positive and professional demeanour.
- Excellent organizational and time management skills with an ability to multi-task and prioritize requests and work load, cope with multiple, fluctuating priorities and to keep track and follow up on details.
- Excellent interpersonal and communication skills and thrives in a busy team oriented work environment.
- Able to work independently and is capable and interested in taking initiative. Looks for opportunities to streamline processes and create efficiencies.
- Independent thinker, possess good judgment, proven problem-solving skills and effective decision-making skills.
- Ability to exercise discretion when dealing with sensitive/confidential information.
- A team player, friendly and receptive with the ability to demonstrate composure and flexibility at all times.
- Strong technical skills with solid working knowledge of MS Word, Outlook, Excel.
- Previous reception and/or concierge experience is an asset.
- Capable of lifting boxes up to 50lbs.
- Must be able to work with all levels of staff and management.
- Post-secondary education in Administration or Business an asset.